Privacy Policy

Information We Collect

When you make a reservation, contact us, or use our services, we may collect the following personal information: your name, email address, phone number, postal address, payment information, travel dates, and any preferences or special requests you share with us. We also collect non-personal information such as browser type, device information, and usage data through cookies and similar technologies when you visit our website.

How We Use Your Information

We use your personal information to:

• Process and manage your reservations and payments
• Communicate with you about your booking, inquiries, and requests
• Send you promotional offers and newsletters (with your consent)
• Improve our services, website, and guest experience
• Comply with legal obligations and resolve disputes
• Personalize your stay and anticipate your preferences

Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Essential cookies are required for basic site functionality; analytics and marketing cookies are optional and used only with your consent.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, and analytics platforms. These partners are contractually obligated to protect your data and use it solely for the purposes we specify. We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, regular security audits, and staff training on data protection. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for marketing communications at any time
• Request a copy of the data we hold about you
• Object to or restrict certain processing of your data
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Kigali Delight Hotels & Apartments
KG 7 Ave, Kigali, Rwanda
Email: reservations@kigalidelighthotels.com
Phone: +250 788 000 000